Shipping

JUIOEGARDEN is dedicated to providing you with high-quality metal model products. We will arrange for reliable shipping companies to deliver your orders. Order processing time typically takes 1-3 business days. Once processed, we will send you a shipping confirmation and tracking information via email. Estimated shipping times are as follows:

• Domestic Shipping: Usually takes 5-7 business days.
• International Shipping: Typically takes 10-15 business days, with specific times varying depending on the destination country.

Please note that the above shipping times are for reference only. Actual delivery times may vary due to factors such as weather conditions, customs clearance, and other uncontrollable circumstances.

Shipping Fees

Shipping fees are calculated based on the total order amount, weight, and destination, and will be displayed at checkout. Some orders may qualify for free shipping. For more information, please refer to our promotional policies or contact customer service.

Package Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can track your package through our shipping partner's website or by contacting our customer service team.

Return Policy

• Return Period: You may request a return within 30 days of receiving the product.
• Return Conditions: The product must be unused, in its original packaging, and accompanied by the purchase receipt.
• Return Process: Please email our customer service team at [email protected] to explain the reason for the return. Upon receiving your return request, we will provide you with the return address and specific instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error (such as sending the wrong product or a product quality issue).

Exchange Policy

• Exchange Period: You may request an exchange within 30 days of receiving the product.
• Exchange Conditions: The product must be unused, in its original packaging, and accompanied by the purchase receipt.
• Exchange Process: Please email our customer service team at [email protected] to explain the reason for the exchange and the product information needed for replacement. After receiving your exchange request, we will provide you with the exchange address and specific instructions. Exchange shipping costs are borne by the customer unless the exchange is due to our error (such as sending the wrong product or a product quality issue).

Refund Processing

Once the returned product is inspected and deemed eligible, we will process your refund promptly. The refund will be returned to your original payment account, and processing may take 5-10 business days.

Important Notes

• We recommend using a shipping service with tracking capabilities for returns or exchanges to ensure the safe arrival of the package.
• If you have any questions or need further assistance, please feel free to contact our customer service team.

We appreciate your understanding and cooperation, and are committed to providing you with the highest quality products and services.